Privacy Policy

At A Jewel Craftz we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why, and how we handle it when you visit our website or place an order.

Information We Collect

When you browse, create an account, or place an order, we may collect:

• Contact & order details — your name, email address, phone number, and billing/shipping address.
• Order information — the products you buy, order value, and any customization or colour preference you provide for made-to-order items.
• Payment information — payments are processed securely by our payment partner Razorpay. We do not store your card, UPI, or bank details on our servers.
• Technical & usage data — IP address, browser type, and pages visited, collected via cookies and similar technologies. See our Cookie Policy.

How We Use Your Information

• To process, pack, and deliver your orders and send order updates.
• To respond to your enquiries and provide customer support.
• To improve our products, website, and shopping experience.
• To send you updates or offers, only where you have opted in (you can unsubscribe anytime).
• To meet legal, tax, and accounting obligations.

Payments

Online payments are handled by Razorpay. Your payment data is processed under Razorpay's own security standards and privacy policy. We receive only confirmation of your payment status, not your full payment credentials.

Sharing Your Information

We do not sell your personal data. We share it only with:

• Courier and logistics partners, to deliver your order.
• Our payment partner (Razorpay), to process payments.
• Service providers who help us run the website, under confidentiality.
• Authorities, where required by law.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how the site is used. You can manage these through your browser and our cookie banner. Read more in our Cookie Policy.

Data Retention

We keep your order and account information for as long as needed to provide our services and to comply with legal and tax requirements, after which it is securely deleted or anonymised.

Your Rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time. To make a request, contact us at support@ajewelcraftz.com.

Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our website is not intended for children under 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with its effective date.

Contact Us

For any privacy questions or requests, email support@ajewelcraftz.com.
A Jewel Craftz (Proprietor: Meera Kannan), No. 56A2, Vasantha Illam, Ground Floor, Sridevi Nagar 2nd Street, Alapakkam, Chennai – 600116.