Returns & Exchanges

All products sold by A Jewel Craftz are of premium quality and carefully handpicked to suit both everyday wear and special occasions.

Our Policy

• We do not offer exchanges or returns on purchased products.
• Returns and refunds are accepted only for products that are damaged, incorrect, or broken — even if multiple items are included in a single package.
• Products are not eligible for return or refund for any other reason, including (but not limited to) used products, dissatisfaction with the product, or personal preference.

Unboxing Video — Mandatory

To process a claim for a damaged, incorrect, or broken item, an unboxing video is mandatory. The video must:

• Clearly show the package being opened from the very beginning through to the point where the damaged product is visible.
• Be continuous, unedited, and uncropped.

Edited or incomplete videos will not be accepted for return or refund requests.

How to Raise a Claim

For damaged, incorrect, or broken products, contact us via WhatsApp at +91 7358112365 within 24 hours of receiving your order. Requests made after this period will not be eligible for return or refund.

A Note on Product Images

Product images on our website may show slight colour variations due to lighting, photography conditions, and screen settings. While we strive to represent our products as accurately as possible, such minor variations are unavoidable and will not be considered a defect. Please read the product description carefully before placing an order.

For how refunds are processed, see our Refund Policy.